FP Markets Customer Experience
Customer Experience
We value our clients and understand how important it is to offer exceptional service.
Summary based
on the past 12 months data
98.4%
Live Chats answered
110k+
Customer Support inquiries
108%
Volume growth
45K
Solved tickets
Target > 90%
92%
Client satisfaction
35 min
First reply time median
Target > 90%
88%
Client satisfaction
26 sec
Average reply time
NPS score 64
Avg. time
to solve an issue
FP Markets Awards
2005 - 2022
Highest Overall Client Satisfaction
Best Trade Execution
Outstanding Value CFD Provider
Recommended CFD Broker
Winner Best Warrants Broker
Finalist Best Online Broker
Cheapest Non-Advisory Phone Broker
Best Quality of Trade Execution
Best Global Forex Value Broker
Australia's Most Intelligent Solution
Provider in Forex Trading
Best FX Broker Australia
We provide customer support in 40+ languages including:
Chinese | Japanese | Korean |
Spanish | Portuguese | Hungarian |
Italian | Thai | Dutch |
French | Vietnamese | Polish |
Arabic | German | Greek |
Russian | Indonesian | Malay |
By supplying your email you agree to FP Markets privacy policy and receive future marketing materials from FP Markets. You can unsubscribe at any time.