FP Markets Customer Experience

FP Markets
Customer Experience
Customer Experience

Summary based
on the past 12 months data

  • 98.4%

    Live Chats answered

  • 110k+

    Customer Support inquiries

  • 108%

    Volume growth

  • 45K

    Solved tickets

  • Target > 90%

    92%

    Client satisfaction

  • 35 min

    First reply time median

  • Target > 90%

    88%

    Client satisfaction

  • 26 sec

    Average reply time

  • NPS score 64

     

  • Avg. time
    to solve an issue

FP Markets Awards
2005 - 2022

Highest Overall Client Satisfaction


Best Trade Execution


Outstanding Value CFD Provider


Recommended CFD Broker


Winner Best Warrants Broker


Finalist Best Online Broker

Cheapest Non-Advisory Phone Broker


Best Quality of Trade Execution


Best Global Forex Value Broker


Australia's Most Intelligent Solution
Provider in Forex Trading


Best FX Broker Australia

We provide customer support in 40+ languages including:

Chinese Japanese Korean
Spanish Portuguese Hungarian
Italian Thai Dutch
French Vietnamese Polish
Arabic German Greek
Russian Indonesian Malay
Start Trading
in Minutes

Open an account now

bullet Access 10,000+ financial instruments
bullet Auto open & close positions
bullet News & economic calendar
bullet Technical indicators & charts
bullet Many more tools included

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