This will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days. Please see the following link for specific times for each method: https://www.fpmarkets.com/deposits-withdrawals/
Please send confirmation letter from the bank saying the card has been lost/stolen, and also a statement from the card showing all the bank details to [email protected], and we will then perform a bank transfer to that account.
Please allow up to five business days for us to receive an international transfer. If we have not received your funds after this time, please send your swift copy to [email protected] and we will be able to check further with our bank.
You can withdraw from your Client Area here: https://portal.fpmarkets.com/funding/withdraw. Please note, you will need to withdraw the same amount as your deposit back by the same method. Once deposits have been withdrawn, you can use an alternative method to withdraw profits.
If you have not received your funds after five business days, please reach out to our accounts team ([email protected]) and request the Swift Copy. You can then take this to you bank, and it will allow them to trace the funds for you.
If you have not received your funds after seven business days, please reach out to our accounts team ([email protected]) and they will send you the ARN number. You can then give this to your bank, please ensure you speak to a cashier who is familiar with international card refunds.
Yes, please use this link to login to your Secure Client Area to make the transfer: https://portal.fpmarkets.com/funding/transfer. Please note that Internal transfers are only possible between accounts under the same Client Area profile.
Depending on your Country of residence, we will need to verify the card before you use if for the first time. Please provide a copy of the front side of your card (showing the first 6 and last 3 digits, your name and the expiry date) to [email protected]. Once we have verified the card, we can enable instant deposits for you.
* The average order execution time between the trade being received, processed and confirmed as executed by us is 43 milliseconds. As observed from our bridge provider between 01-11-2020 to 30-11-2020. FP Markets was rated by Investment Trends as the Best for Quality of Trade Execution 2019