Careers at FP Markets

• Handling and monitoring clients’ deposits and withdrawals, making sure they are carried out as per relevant regulations and guidelines
• Update the CRM and Platform systems with relevant information
• Liaise with Back Office Manager for any issues
• Handle any client requests/complaints and perform a timely investigation
• Assisting Onboarding/Support in replying to client queries
• Collaborate/Assist the Compliance and Risk Team regarding specific clients 
• Conciliating with customers and service providers on payment issues via different channels
• Other ad-hoc duties as per management’s request

• Minimum 1-year experience in a relevant position in the Finance industry will be considered an advantage
• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)
• University / College Degree in Business / Economics / Finance or any relevant field
• Experience in a client facing position will be considered an advantage
• A team player with excellent communication skills
• An EU passport holder or have the right to live and work in Cyprus
• Fluent verbal and written English (additional languages are an advantage)
• Ability to work in shifts Monday-Friday (08:00-16:00, 10:00-18:00, 12:30-20:30)

• Competitive remuneration package
• Professional team and friendly atmosphere
• Free lunch every Friday
• Paid medical insurance upon regularization
• Continuous personal development

• Assisting with the group’s licensing applications
• Responsible for completing and submitting regulatory reporting obligations of licensed group entities
• Liaising with external providers/consultants of the company
• Assisting with the group’s compliance monitoring program
• Assisting with Banks/PSP account opening
• Keeping up with regulatory updates of various regulators  
• Liaising and assisting the persons/departments responsible for carrying out the investment services in compliance with the relevant legislative framework
• Assisting the head of compliance and operations department with any compliance and/or legal related tasks

• Excellent organizational skills
• Fluent in English language
• Good writing skills
• Computer literacy with excellent working knowledge in Microsoft Office
• Must have some experience in forex industry
• Holding of a Law Degree will be considered as an advantage.

• Competitive remuneration package
• Annual paid leave of 22 business days
• Professional team and friendly atmosphere
• Free lunch every Friday
• Paid medical insurance upon regularization
• Continuous personal development

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments

• Intermediate – Computer literacy with excellent working knowledge of Google workspace applications
• Knowledge and experience in FX will be considered advantageous
• A team player with excellent communication skills
• Fluent verbal and written English (Additional languages are an advantage)
• Ability to multitask and work under pressure.
• Ability to work in shifts and occasionally on weekends. (Morning shift 08:00-16:00 / Night shift 16:00-24:00)

• Competitive remuneration package
• Monthly bonus structure
• Professional team and friendly atmosphere
• Free lunch every Friday
• Paid medical insurance upon regularization
• Continuous personal development

• Collaborate with the payment operations team to identify, onboard, integrate and monitor 3rd party payment providers, and to review and improve the company’s global banking options
• Take ownership of existing payment projects from an IT perspective and bring new solutions to management and lead their implementation
• Perform critical analysis of current payment processes and integrations, with a focus on automating and optimizing procedures
• Ability to work with the core developer team for payment integration solutions.

• Minimum 1 year of work experience in payment solution providers (PSP) or IT in forex or payment industries
• Fluency in English, both oral and written
• Excellent problem-solving skills
• Ability to work within a team or independently
• Clear communication skills to translate technical problems into workable solutions for other teams and colleagues
• Project management skills to help merchants implement and manage integrations

Desirable qualifications:

• Experience in working with APIs, integrations and the PSP onboarding process is highly desirable
• Knowledge of Google sheets/google scripting and advanced excel formulas
• Some IT experience in software, applications or programming 
• Clear communication skills to translate technical problems into workable solutions for other teams and colleagues

• Competitive remuneration package
• Paid medical insurance upon regularization and annual paid leave of 22 business days
• Professional team and friendly atmosphere
• Continuous personal development
• Free lunch every Friday

• Receiving training on a custom CMS (Content Management System) and further developing its functionality based on requirements coming from the Marketing and Business Development Department
• Responsible for creating the company’s websites using the custom CMS, landing pages and other online resources.
• To effectively meet deadlines without compromising on work quality

• University / College graduate in Web Development or Computer Science or related field
• Excellent spoken and written Arabic and professional English language skills. Fluency in Greek will be considered as an advantage.
• 2-3 years of experience in developing websites
• Good understanding of content management systems
• Good understanding of search engine optimization principles
• Proficient understanding of cross-browser compatibility issues
• Up-to-date experience with international web protocols, standards, and technologies
• High level of self-organisation, responsibility, desire to learn and grow
• Knowledge of one of the following sets of technologies:

– PHP and MySQL
– HTML/CSS/JavaScript and/or JQuery

• Competitive remuneration package
• Annual paid leave of 22 business days
• Professional team and friendly atmosphere
• Free lunch every Friday
• Paid medical insurance upon regularization
• Continuous personal development

• Receiving training on a custom CMS (Content Management System) and further developing its functionality based on requirements coming from the Marketing and Business Development Department
• Responsible for creating the company’s websites using the custom CMS, landing pages and other online resources.
• To effectively meet deadlines without compromising on work quality

• University / College graduate in Web Development or Computer Science or related field
• 2-3 years of experience in developing websites
• Good understanding of content management systems
• Good understanding of search engine optimization principles
• Proficient understanding of cross-browser compatibility issues
• Up-to-date experience with international web protocols, standards, and technologies
• High level of self-organisation, responsibility, desire to learn and grow
• Excellent spoken and written Greek or English language skills
• Knowledge of one of the following sets of technologies:

– PHP and MySQL
– HTML/CSS/JavaScript and/or JQuery

• Competitive remuneration package
• Annual paid leave of 22 business days
• Professional team and friendly atmosphere
• Free lunch every Friday
• Paid medical insurance upon regularization
• Continuous personal development

• Create engaging content as per the needs of the Company
• Edit, proofread and improve content
• Optimize content according to SEO
• Collaborate with marketing and design teams to plan and develop site content, style and layout;
• Use content management systems to analyze website traffic and user engagement metrics
• Manage content distribution to online channels to increase web traffic
• Work with compliance to ensure legality (e.g. copyright and data protection)
• Stay up to date with developments and generate new ideas to draw the audience’s attention

• Excellent oral and writing skills in English;
• Experience in the financial markets is a requirement
• Proven work experience as a Content Writer
• Previous knowledge of CMS and Email platforms is a plus
• Knowledge of SEO and web traffic metrics
• Familiarity with social media
• Attention to detail
• Good organizational and time-management skills

• Competitive remuneration package
• Paid medical insurance upon regularization and annual paid leave of 22 business days
• Professional team and friendly atmosphere
• Continuous personal development
• Free lunch every Friday

• Develop the country, territory or region you have been assigned to including but not limited to converting leads into clients and acquiring and establishing business relationships with new and existing partners.
• Actively hunt for trading professionals in all social and professional platforms/forums/blogs/communities with the aim of engaging them as clients/partners.
• Find the most effective/efficient local marketing channels to promote (in the most practical form) the company and its products.
• Assist in the onboarding of trading clients, Affiliates, IBs, Money Managers and other company partners and work closely with customer support to onboard new clients and provide an impeccable user experience to all clients.
• Work closely with marketing and back-office teams to prepare necessary sales/marketing content.
• Build and maintain solid relationships with prospective partners and proactively work to retain and reactivate clients and partners.
• Negotiate the terms of each partnership based on the existing rebate structures.
• Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met.
• Conduct regular market and competitor analysis and provide feedback on the customer journey to management.
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies and ethics.
• Travel to conferences and business meetings where required.

• Strong preference will be given to candidates with FX/CFD and online trading industry experience.
• Native or near-native Polish is required and fluent English is essential with the preference towards individuals with working experience or connections in Poland.
• Minimum Bachelor’s degree (Master degree preferred) in Accounting, Business, management, Economy and/or marketing and related disciplines.
• Client focused with excellent customer service and negotiation skills.
• Excellent communication and written skills.
• Ability to influence and persuade a mutually beneficial outcome for the company and the client.
• Dynamic, self-motivated, competitive and strong desire to succeed.
• Ability to work well independently as well as in a team and can-do attitude.

• Competitive remuneration package and exciting performance-based incentive schemes.
• Paid medical insurance upon regularization and annual paid leave of 22 business days
• Professional team and friendly atmosphere.
• Continuous personal development and opportunity to learn from industry leaders.
• Free lunch every Friday

• Develops Healthy Customer Relationship
• Evaluates and Analyzes Customer Needs
• Builds Trust and Transparency with Clients and Partners
• Onboards New Clients
• Reactivate old clients
• Educate clients on how to trade financial assets
• Achieving key performance indicators
• Organizing and managing workflow
• Assist in the monitoring of affiliates and partners on a regular basis
• Promotes Customer Loyalty

• Native or near-native Brazilian/Portuguese is essential. Fluency in English is viewed favorably.
• A broad understanding of financial markets and trading, preferably with foreign exchange.
• Client focused with excellent customer service and negotiation skills.
• The ability to influence and persuade a mutually beneficial outcome for the company and the client.
• Excellent communication and written skills as well as attention to detail
• Dynamic, self-motivated and competitive, with a strong desire to succeed.
• Ability to work well independently as well as in a team
• Willing and flexible enough to work shifts to provide coverage for your territory when required.

• Competitive remuneration package and exciting performance-based incentive schemes.
• Flexible hybrid work arrangement.
• Annual paid leave of 22 business days.
• Professional team and friendly atmosphere.
• Paid medical insurance upon regularization.
• Continuous personal development and opportunity to learn from industry leaders.

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX will be considered advantageous
• A team player with excellent communication skills
• Fluent verbal and written English (Additional languages are an advantage)
• Ability to work in shifts and occasionally on weekends

• Competitive remuneration package and exciting performance-based incentive schemes.
• Paid medical insurance upon regularization and annual paid leave of 22 business days
• Professional team and friendly atmosphere.
• Continuous personal development and opportunity to learn from industry leaders.
• Free lunch every Friday