Customer Support Representative

Customer Support Representative

Customer Support Representative – Forex Trading – Limassol – Cyprus

 

This well-established and ambitious globally-regulated (including CySEC) CFD and Forex Broker with head quarters in Australia and further offices internationally, is seeking a Customer Support Representative to join their growing team in Limassol.

The successful candidate does not necessarily need prior experience but needs to have a can-do attitude, willingness to learn and be a team-player. The candidate needs to be fluent in written and spoken English and fluency in other languages is viewed favorably.

This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.

 

RESPONSIBILITIES

  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company’s website and trading platforms
  • Communicating with clients regarding the company’s products and services via telephone, email and live chat
  • Assisting other departments

 

CANDIDATE PROFILE

  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • Knowledge and experience in FX will be considered advantageous
  • A team player with excellent communication skills
  • A EU passport holder or have the right to live and work in Cyprus.
  • Fluent verbal and written English (Additional languages are an advantage)
  • Ability to work in shifts and occasionally on weekends

 

COMPANY BENEFITS

  • An attractive remuneration package based on candidate’s experience
  • Monthly bonus structure
  • Medical insurance after successful completion of probation
  • Annual paid leave of 22 business days

 

This is a great opportunity to work in a diverse and exciting role and be part of an excellent team.


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