We are a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Partners Support Officer– in our Limassol Office.
MAIN DUTIES AND RESPONSIBILITIES
Assist in the onboarding of Affiliates / IB’s/ Money Managers and other company partners.
Assist with the day to day operational tasks of the partners department such as partner connections, withdrawals, commission payments, troubleshooting.
Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures.
Proactively work to retain existing business and reactivate partners.
Acquisition of new partners
Update Partners team social media channels
Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty.
Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics.
Working with the team to ensure KPI’s are met.
Supporting and assisting all departments as required.
A good understanding of forex CFD’s and at least 1 year experience in the industry, preferably in a sales/customer service position.
Knowledge of affiliates/IB/partnerships in Forex
A good understanding of MT4/5 platforms
Well versed in Forex calculations such as pip value, leverage, margin.
Driven and results orientated
Strong negotiation skills.
Computer literacy with excellent working knowledge of Microsoft Office applications.
A team player with excellent communication skills.
Excellent customer service skills
Fluency in English, additional languages will be considered an advantage.
Competitive remuneration package and Health Insurance following probation period.
* The average order execution time between the trade being received, processed and confirmed as executed by us is 38 milliseconds. As observed from our bridge provider between 01-05-2021 to 31-05-2021. FP Markets was rated by Investment Trends as the Best for Quality of Trade Execution 2019