This well-established and ambitious globally regulated (including CySEC) CFD and Forex Broker with Head Quarters in Australia and further offices internationally, is seeking a Customer Relationship Officer to join their growing team in Limassol. The successful candidate will ideally have proven experience in sales within a FX company and needs to be fluent in English and Polish.
This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.
MAIN DUTIES AND RESPONSIBILITIES
Communicating with clients and providing answers to customers by identifying problems and assisting with incoming trade and product queries by telephone, email and live chat
Assist with the on-boarding and conversion of leads to active clients
Developing the country, territory, or region you have been assigned to
Reactivate old clients
Educate clients on how to trade financial assets
Educate clients on what is happening in the financial markets
Being proactive in contacting clients by telephone and email to promote the company’s products and services
Assisting with incoming queries from all prospects and clients by telephone and email
Entering and maintaining detailed and accurate records on the company’s systems
Achieving key performance indicators
Organizing and managing your workflow
Native/Fluent in English and Polish is essential
At least 6 months of experience in a sales forex position preferred but not essential
A broad understanding of financial markets and trading, preferably with foreign exchange
Client focused with excellent customer service skills
The ability to influence and persuade a mutually beneficial outcome for the company and the client.
Excellent communication and written skills as well as attention to detail
You should be dynamic, self-motivated and competitive, with a strong desire to succeed
You should work well independently as well as in a team
Willing and flexible enough to work shifts to provide coverage for your territory when required
Competitive remuneration package and Health Insurance following probation period.