Company information



Use the Help Centre to perform a search, browse the most frequently asked questions or get in touch with our 24/5 support team

Search for answers







How do I use the Help Centre?
Type your question in the box to receive instant answers. For the best results use multiple words in a phrase. If you can't find the answer you're looking for please try the FAQ below or get in touch via Live Chat, email or request a callback.






Frequently Asked Questions

Choose a topic

 

Company information

Finansowanie i Wypłaty

Company Information

FP Markets has been established since 2005.

FP Markets Pty Ltd is fully regulated by the Australian Securities and Investments Commission (ASIC) and operates under an Australian Financial Services Licence (AFSL) – number 286354. AFSL holders, such as FP Markets, must meet many ongoing obligations. ASIC has a historically strong culture of corporate governance

Our head office is in Sydney, Australia. Our physical address is Level 5, Exchange House,10 Bridge St, Sydney NSW 2000.

FP Markets is an Australian owned, private limited company

What sets us apart from our competitors is our deep understanding of what traders need. We’ve learnt that the combination of pricing, execution speed, product range, customer support, investment in technology and market analysis are the key ingredients that give our clients the confidence they need in their broker. We have won 36 Industry awards and counting, including Highest Overall Client Satisfaction, Best Trade Execution and Best Customer Service (Investment Trends Awards)

FP Markets has in place an external independent auditor to ensure compliance with our regulatory obligations and operational processes. We are permitted to use any company providing external audit services provided they are approved by ASIC. Currently we are using BDO Australia.

Please see the following link for our contact details: https://www.fpmarkets.com/contact-us/. Our live chat can also be accessed via any page on our Website, and on mobile you can reach us via messaging services (What’sApp, Messenger, Telegram etc).

TruRating is a technology company specializing in customer experience and analytics. Its innovative feedback solution enables us to easily track how customers feel against our services, thereby understanding the consumer experience at an unprecedented level.

TruRating hardware prompts Clients to answer one of our questions using a 0-9 rating scale, concerning either value, product, experience or likelihood to recommend our services, then provides us with real-time and representative consumer insight through a live dashboard and personalised reports. 

This enables us to improve our offerings and learn based on feedback from actual Clients. 

All feedback is anonymous!

Safety and Security of Funds

Client funds are held with a AAA rated bank such as National Australia Bank or Commonwealth Bank of Australia. All client funds are held in segregated accounts. All monies are dealt with according to the guidance of the Australian Client Money Rules under the Corporations Act.

Yes. Regulations require the company to be adequately capitalized and ensures that client funds are held in line with Australian Client Money Laws, and for retail clients are not used for hedging purposesThis means that client funds are not only held separately from the company’s funds in segregated client trust accounts with leading Australian banks, ASIC also requires that all funds are reconciled each day.

Yes, our professional indemnity insurance is currently covered by Chubb (https://www.chubb.com/uk-en/business/by-category-professional-indemnity.aspx#). Should we change our provider, we will be sure to update the information here.

Yes, FP Markets Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers who wish to lodge a complaint.

For a full disclosure of how your information is stored please see our privacy policy here: https://www.fpmarkets.com/about-us/legal-documentation/privacy/

We run a suitability test in order to evaluate whether our products are appropriate for you. We are required to run this test for every new client under our current regulatory environment (ASIC).

Due to regulatory requirements, if transactions have been made on the account, we need to hold client records for seven years. Please be assured that your details will be held under all data protection requirements under Australian law . We will also be sure to remove you from all mailing lists.

Whilst we do not offer guaranteed negative balance protection, our aim is always to assist our clients in resuming their trading. Please contact your account manager for options to resume trading.

Elevate your Trading Experience


bullet Uzyskaj dostęp +10.000 instrumentów finansowych
bullet Automatyczne otwieraj i zamykaj pozycje
bullet Aktualności i kalendarz ekonomiczny
bullet Wskaźniki techniczne i wykresy
bullet I wiele innych narzędzi

Podając swój adres e-mail zgadzasz się na politykę prywatności FP Markets i otrzymywanie przyszłych materiałów marketingowych od FP Markets. Możesz zrezygnować z subskrypcji w dowolnym momencie.








Get instant Updates in Telegram
Mapa strony | © FP Markets 2020