분쟁 해결

분쟁 해결

Making a complaint

 

Should you wish to make a complaint we ask that you follow the process outlined below, this will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

Firstly, gather all supporting documents that relate to your complaint, think about the questions you want answered and decide what you want us to do. Next, contact your account manager directly. Remember, if the problem is current a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager. If your complaint is about your account manager, please ask to speak to our Compliance department.

If your complaint cannot be resolved then you may refer the matter to our Compliance department if we have not already done so. They will review your complaint and contact you directly.

You can also contact our Compliance team directly by sending an email to: [email protected]

We aim to resolve most matters within 21 days. However, some complaints are more complex and may take longer to resolve. If this is the case, we will keep you informed of our progress.



거래 시작
시작하세요

지금 계정 개설하기

bullet 10,000여 금융상품 거래 가능
bullet 자동으로 포지션 개시 및 종료
bullet 뉴스 및 경제 캘린더
bullet 보조지표 및 차트
bullet 기타 여러 도구 포함

고객님께서 이메일을 제공해주신다는 것은 FP Markets 개인 정보 정책에 동의함과 동시에 마케팅자료를 받아 보신다는 것을 의미합니다. 언제든지 구독취소가 가능합니다.





사이트 맵 | © FP Markets 2022
Get instant Updates in Telegram