Supporting more than 100 brokers, Myfxbook delivers a professional online automated analytical tool for Forex traders. Recently celebrating 10 years of service, the software is now considered a household name in retail foreign exchange trading (Forex trading).
Among other features, Myfxbook can be used to do the following:
While Myfxbook offers a market-leading service, all technology companies experience issues every now and then. The following lists three of the most common problems along with some handy Myfxbook troubleshooting tips.
Myfxbook’s website layout and functionality is a common issue.
Myfxbook state their website is fully compatible with the following web browsers: Firefox 3, Firefox 3.5, Internet Explorer 7, Internet Explorer 8, Safari and Google Chrome. They specifically recommend Firefox, a free and open-sourced web browser developed by Mozilla Foundation.
Should performance issues continue, despite using the recommended web browsers, downloading the latest flash version is suggested. To help avoid a conflicting issue, Myfxbook also recommend you do not have any browser plugins running. Additionally, try to avoid running flash content in other browser tabs (or browsers), such as YouTube videos.
If performance still suffers, Myfxbook provides a Report A Bug! feature. Alternatively, you can contact them via their dedicated Contact Us page. Be sure to state the issue clearly and inform them what web browser you use.
With MetaTrader platforms, another common issue frequently reported is missing trading history.
Generally, traders view their historical transactions through the trading terminal (Ctrl T) by selecting the Account History tab. To view the entire history, right click on the history panel and click All History (you also have the option of customising the period), as shown in figure 1.
If your historical transaction data is not added to MetaTrader’s history panel, you must contact your Forex/CFD provider directly as Myfxbook cannot recover lost data.
Establishing additional accounts (whether that be live accounts [real accounts] or demo accounts [simulated accounts]) on Myfxbook is exciting. If the account is set up correctly, it should take no longer than a minute to process. Accounts that are set as Pending, therefore, often leave users frustrated.
A pending account can result from a number of things – most common is users entering incorrect account numbers or investor passwords. In addition, lack of trading history can cause account opening to be delayed – initial trades must be made in order for Myfxbook’s system to analyse and publish data. Some users have also had success after restarting their trading platform.
To add another trading account to Myfxbook, click on the Portfolio tab and select Add Account. You’ll then be greeted by an Accounts page, as in figure 2. Following this, select Add Account and enter the necessary details (figure 3) and click Create Account. Once details are entered correctly (investor password is a read-only access password to your account – If you’re not sure what your investor password is you can reset this from your MetaTrader account via Tools > Options > Change [Server tab]), it will take the system a few seconds create your new account (figure 4).
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