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Company Information

FP Markets has been established since 2005.

FP Markets Pty Ltd is fully regulated by the Australian Securities and Investments Commission (ASIC) and operates under an Australian Financial Services Licence (AFSL) – number 286354. AFSL holders, such as FP Markets, must meet many ongoing obligations. ASIC has a historically strong culture of corporate governance

Our head office is in Sydney, Australia. Our physical address is Level 5, Exchange House,10 Bridge St, Sydney NSW 2000.

FP Markets is an Australian owned, private limited company

What sets us apart from our competitors is our deep understanding of what traders need. We've learnt that the combination of pricing, execution speed, product range, customer support, investment in technology and market analysis are the key ingredients that give our clients the confidence they need in their broker. We have won 36 Industry awards and counting, including Highest Overall Client Satisfaction, Best Trade Execution and Best Customer Service (Investment Trends Awards)

FP Markets has in place an external independent auditor to ensure compliance with our regulatory obligations and operational processes. We are permitted to use any company providing external audit services provided they are approved by ASIC. Currently we are using BDO Australia.

Please see the following link for our contact details: https://www.fpmarkets.com/contact-us/. Our live chat can also be accessed via any page on our Website, and on mobile you can reach us via messaging services (What'sApp, Messenger, Telegram etc).

Safety and Security of Funds

Client funds are held with a AAA rated bank such as National Australia Bank or Commonwealth Bank of Australia. All client funds are held in segregated accounts. All monies are dealt with according to the guidance of the Australian Client Money Rules under the Corporations Act.

Yes. Regulations require the company to be adequately capitalized and ensures that client funds are held in line with Australian Client Money Laws, and for retail clients are not used for hedging purposesThis means that client funds are not only held separately from the company’s funds in segregated client trust accounts with leading Australian banks, ASIC also requires that all funds are reconciled each day.

Yes, our professional indemnity insurance is currently covered by Chubb (https://www.chubb.com/uk-en/business/by-category-professional-indemnity.aspx#). Should we change our provider, we will be sure to update the information here.

Yes, FP Markets Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers who wish to lodge a complaint.

All our legal documentation can be found on our Website https://www.fpmarkets.com/about-us/legal-documentation/

For a full disclosure of how your information is stored please see our privacy policy here: https://www.fpmarkets.com/about-us/legal-documentation/privacy/

We run a suitability test in order to evaluate whether our products are appropriate for you. We are required to run this test for every new client under our current regulatory environment (ASIC).

Due to regulatory requirements, if transactions have been made on the account, we need to hold client records for seven years. Please be assured that your details will be held under all data protection requirements under Australian law . We will also be sure to remove you from all mailing lists.

Whilst we do not offer guaranteed negative balance protection, our aim is always to assist our clients in resuming their trading. Please contact your account manager for options to resume trading.

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