Customer Relationship Officer – Italian

Customer Relationship Officer – Italian

Italian Customer Relationship Officer – Forex Trading – Limassol – Cyprus

 

This well-established and ambitious globally-regulated (including CySEC) CFD and Forex Broker with Head Quarters in Australia and further offices internationally, is seeking a Sales Account Manager to join their growing team in Limassol. The successful candidate will ideally have proven experience in sales within a FX company and needs to be fluent in English and Italian.

 

This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.

 

MAIN DUTIES AND RESPONSIBILITIES

 

  • Communicating with clients and providing answers to customers by identifying problems and assisting with incoming trade and product queries by telephone, email and live chat
  • Assist with the on-boarding and conversion of leads to active clients
  • Developing the country, territory, or region you have been assigned to
  • Reactivate old clients
  • Educate clients on how to trade financial assets
  • Educate clients on what is happening in the financial markets
  • Being proactive in contacting clients by telephone and email to promote the company’s products and services
  • Assisting with incoming queries from all prospects and clients by telephone and email
  • Entering and maintaining detailed and accurate records on the company’s systems
  • Achieving key performance indicators
  • Organizing and managing your work flow

 

CANDIDATE PROFILE

 

  • Native/Fluent in English and Italian is essential
  • At least 6 months of experience in a sales forex position preferred but not essential
  • A broad understanding of financial markets and trading, preferably with foreign exchange
  • Client focused with excellent customer service skills
  • The ability to influence and persuade a mutually beneficial outcome for the company and the client.
  • Excellent communication and written skills as well as attention to detail
  • You should be dynamic, self-motivated and competitive, with a strong desire to succeed
  • You should work well independently as well as in a team
  • Willing and flexible enough to work shifts to provide coverage for your territory when required

BENEFITS:

  • Competitive remuneration package and Health Insurance following probation period.

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