How to Troubleshoot Common Issues with MT5 Trading Platforms

How to Troubleshoot Common Issues with MT5 Trading Platforms

Reading time: 7 minutes

MetaTrader 5 (MT5) is one of the most popular Forex Trading platforms. 

Before we dive into the troubleshooting solutions, let's take a refresher course on what MetaTrader 5 is. 

MetaTrader 5, commonly referred to as MT5, is a trading platform used by traders and brokers globally. It’s the successor to the widely popular MetaTrader 4 (MT4) platform. Developed by MetaQuotes Software, MT5 isn’t just limited to Forex trading. It supports a broader range of instruments, including commodities, futures, and equities. The platform provides a customisable interface, advanced technical analysis tools as well as automated trading systems, known as Expert Advisors (EAs).

While it offers plenty of features and tools to improve your trading experience, users tend to stumble over unexpected errors on the trading platform. However, there is no need to worry as simple troubleshooting usually solves the problem. 

Here's a guide to navigating and troubleshooting the most common issues with MT5 so you can start trading:

Connectivity Issues

Sometimes, messages like ‘No Connection’ or ‘Invalid Account’ may be seen, which usually translates to network connectivity issues.


  • Check Your Internet Connection: Sometimes, it’s just as easy as checking whether your internet connection is active. You can always do a quick test by opening a web browser and accessing any known website.
  • Log in Again: Your sessions might time out or get disrupted. Simply keying in your credentials can re-establish a secure connection. To do this, navigate to File > Login to Trade Account and input your details.
  • Server Selection: You could be on multiple servers. Make sure you're selecting the appropriate server, especially if you've recently changed accounts or brokers.

Frequent Delays or Lack of Updates on Market Prices

Lagging issues on the MT5 trading platform can impact your Forex Trading experience; it can also hinder your trading strategy.


  • Reconnect to Server: A simple refresh often provides a quick fix. Simply right-click in the Market Watch window and choose Refresh to start a new connection.
  • Check the Chart's Auto Scroll and Update: Check if the Auto Scroll and Chart Shift buttons on the toolbar are active so your chart is constantly updated.

Missing Instruments or Symbols

You might find that the expected financial instruments are missing from the Market Watch tab. 


  • Right-click in 'Market Watch': By selecting 'Show All', you will unhide all available instruments, making them available for trading.
  • Contact Your Broker: Brokers might have specific offerings or restrictions. If an expected instrument is missing, you should reach out to your broker. You could also get further assistance from our multilingual customer support team at FP Markets.

Trade Execution Errors

Trading orders rejected or unprocessed?


  • Check Trading Permissions: Some instruments have specific trading hours. Make sure that the asset you’re trading is active and has the necessary permissions.
  • Review Margin Requirements: Every trade requires a certain margin. Check to see if the balance in your account meets the margin requirement needed.

MT5 Freezes or Crashes

Like any software, MT5 might hang or crash, which can be especially nerve-wracking during trading.


  • Restart the platform: A simple restart can clear minor bugs or glitches.
  • Update MT5: Running outdated versions might lead to compatibility or stability issues. Check to see if you've got the latest version installed.
  • Check Computer Specifications: MT5 demands certain system requirements for optimal performance. Double-check that your hardware is up to par. Also, always ensure that your internet connection is strong and stable.  

Issues with Expert Advisors (EAs)

EAs are essential tools for many traders (beginners or seasoned traders alike). But sometimes, they might not function as they intended to.


  • Check the 'Experts' and 'Journal' Tabs: Any issues or errors with EAs or indicators usually generate messages in these tabs.
  • Review Indicator/EA Settings: A small misconfiguration can lead to significant changes. Recheck settings so they align with your requirements.
  • Update or Reinstall the EA: Installing the latest version can resolve any issues with EAs.

It is recommended to use a dedicated Virtual Private Server (VPS) if you are running EAs.

Graphical or Display Issues

Distorted or incorrect displays may affect trading decisions.


  • Reset to Default: Going back to default settings can clear graphical issues. Right-click on the affected chart, choose 'Properties', then 'Reset to Default'.
  • Check Graphics Drivers: Graphics drivers play a significant role in rendering software visuals. Always make sure that your drivers are up-to-date to avoid compatibility issues.

Final Words

There you have it. With this troubleshooting guide, you’re better equipped to handle any minor errors encountered in MT5. If issues persist, always consider reaching out to FP Markets support or delve into dedicated MT5 forums. You could also test out the features of MT5 by creating a demo account with FP Markets. Sign up is straightforward and takes only a few minutes. 

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