Partners Support Officer

Partners Support Officer

We are a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Partners Support Officer– in our Limassol Office.

 

MAIN DUTIES AND RESPONSIBILITIES

  • Assist in the onboarding of Affiliates / IB’s/ Money Managers and other company partners.
  • Assist with the day to day operational tasks of the partners department such as partner connections, withdrawals, commission payments, troubleshooting.
  • Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
  • Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures.
  • Proactively work to retain existing business and reactivate partners.
  • Acquisition of new partners
  • Update Partners team social media channels
  • Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty.
  • Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics.
  • Working with the team to ensure KPI’s are met.
  • Supporting and assisting all departments as required.


CANDIDATE PROFILE

  • A good understanding of forex CFD’s and at least 1 year experience in the industry, preferably in a sales/customer service position.
  • Knowledge of affiliates/IB/partnerships in Forex
  • A good understanding of MT4/5 platforms
  • Well versed in Forex calculations such as pip value, leverage, margin.
  • Driven and results orientated
  • Strong negotiation skills.
  • Computer literacy with excellent working knowledge of Microsoft Office applications.
  • A team player with excellent communication skills.
  • Excellent customer service skills
  • Fluency in English, additional languages will be considered an advantage.

 

BENEFITS

  • Competitive remuneration package and Health Insurance following probation period.

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