Customer Relationship Officer – Malay Speaker

Customer Relationship Officer – Malay Speaker

Customer Relationship Officer – Malay Speaker – Forex Trading – Limassol – Cyprus

 

We are a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies and we are currently looking to recruit a full-time Customer Relationship Officer – Malay Speaker – in our Limassol Office.

 

MAIN DUTIES AND RESPONSIBILITIES

  • Assist in the onboarding of trading clients, Affiliates, IBs, Money Managers, and other company partners
  • Develop the country, territory, or region you have been assigned to including but not limited to converting the leads to clients and acquiring & establishing business relationships with new and existing partners
  • Proactively work to retain and to reactivate clients and partners
  • Negotiate the terms of each partnership based upon the existing rebate structures
  • Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance
  • Promote the company’s products and services and keep up to date with the financial markets
  • Assist with incoming queries from all prospects and clients by telephone, email, and other communication channels supported by the company
  • Enforce prudent approach and due diligence to the regulatory framework as per the company policies and ethics
  • Work with the team to ensure the Key Performance Indicators (KPIs) are met
  • Travel to conferences and business meetings where required.

 

CANDIDATE PROFILE

  • Native or near-native Malay is required and fluent English is essential.
  • An excellent understanding of CFDs and at least 2 years experience in a sales/business development role
  • Client focused with excellent customer service and negotiation skills
  • Excellent communication and written skills
  • Ability to influence and persuade a mutually beneficial outcome for the company and the client
  • Dynamic, self-motivated, competitive, and strong desire to succeed
  • Ability to work well independently as well as in a team

 

BENEFITS:

  • Competitive remuneration package and participation in the performance incentive scheme
  • Medical insurance upon regularisation
  • Annual paid leave of 22 business days

 

Interested candidates should send their CVs to [email protected]


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